Customer Complaint Form

1 Complainant

2 Complaint

3 Evidence

4 Review

Confidentiality Assurance: All information submitted through this form is handled under strict confidentiality. Your identity will not be disclosed to any third party without your explicit written consent, except where required by law.

1a Complainant Identification

* First Name First name is required.

* Last Name Last name is required.

Position / Title

Your Role in Transaction

1b Company Information

* Company Name Company name is required.

Country

City / Region

Company Website

1c Contact Details

* Business Email A valid email address is required.

* Phone / WhatsApp Phone number is required.

Alternative Phone

Preferred Contact Method

Preferred Response Language

2a Complaint Classification

* Complaint Category Please select a complaint category.

* Severity Level

Contract / PO Reference Number

Invoice / Shipment Reference

Date of Incident / Discovery

Approximate Transaction Value (USD)

2b Product / Service Involved

Product / Commodity / Service

Quantity Involved

Origin / Source Country

Destination Country / Port

2c Complaint Description

* Detailed Description of the Complaint A description of the complaint is required.

Financial Impact / Estimated Loss (if applicable)

Resolution Sought

2d Prior Communication

Have you previously contacted Atabaş Group about this issue?

Atabaş Contact Person (if known)

Summary of Prior Communication

4 Review & Submit

Please review your submission carefully before proceeding. Once submitted, a formal Complaint Record (CR) document will be generated and available for download. Our compliance team will acknowledge receipt within two business days.

Complaint Summary

Declaration: I, the undersigned, hereby confirm that the information provided in this complaint submission is accurate, complete, and submitted in good faith. I understand that any false, misleading, or malicious complaint may result in legal liability. I consent to Atabaş Grup Dış Ticaret Limited Şirketi processing my personal data solely for the purpose of investigating and resolving this complaint, in accordance with applicable data protection laws. I acknowledge that a copy of this complaint record will be sent to the email address provided above.

I consent to my personal data being processed for complaint resolution purposes, and I may be contacted by Atabaş Group's compliance team. I wish to submit this complaint anonymously. (Note: Anonymous submissions limit our ability to investigate and respond.)

Fraud & Impersonation Warning: Atabaş Group does not accept complaints via unofficial channels. Verify our identity exclusively at atabas.com.tr/contact-us. If you have received suspicious communications claiming to represent Atabaş Group, please report them through this form using the "Fraud / Misrepresentation" category.

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Complaint Submitted

Your complaint has been formally registered with our compliance desk. You will receive an acknowledgement at the email address provided within two business days. Please retain your downloaded Complaint Record for your files.

Customer Complaint Form

Submit a Formal Complaint.

Complaint Submitted

office

Üsküdar & Ümraniye

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İSTANBUL BEŞİKTAŞ

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France & England